Communication is the comprehensive interaction between individuals and in groups through dialogue. It implies empathetic listening and being able to express thoughts, ideas, feelings and emotions clearly and assertively.
Competence Indicator | Level 1 | Level 2 | Level 3 |
---|---|---|---|
Intercultural Competence | |||
Interaction and communication | Can engage in short simple conversations with some appreciation of both verbal and nonverbal signs | Can sustain longer engagement with the ability to negotiate shared understanding and overcome differences | Can conduct and complete a shared task in a multicultural situation |
Interpersonal Communication | |||
Establishing good dialogical relations with others | Being present and paying attention to the other | Building a trusting and sustainable relationship by accepting and exploring the other´s feelings | Ability to construct meaning in dialogue |
Using dialogue to generate closer, more fruitful and respectful collaborative relations | Uses effective listening to ensure the other feels heard and understood | Uses constructive criticism and recognizes the other's perspective, including their beliefs and expectations | Creates an atmosphere of genuine mutuality to generate fruitful and respectful relations between those involved |
Fostering a constructive communicative context for interaction | Expresses self with sincerity and respect | Systematically but empathetically questions the opinions of the other and openly recognizes own doubts and mistakes | Stimulates honest, sincere and open communication on the part of others |
Showing congruency between explicit and implicit communication signs and symbols | Body and gestures convey information that is consistent with verbal message | Body and gestures contributes valuable information and enrich verbal message | Body language is totally consistent and suitable to enhancing communication |
Demonstrate accountability and good judgment in communication | Demonstrates awareness of the need for discretion in given situations | Assumes responsibility for the possible outcomes of the communication and makes wise choices in the conduct of the dialogue | Shows a comprehensive understanding of the ethical dimension of the communication |
Leadership | |||
Developing effective communication strategies | Communicates initiatives with clarity | Engages others to convey Initiatives | Fosters others’ enthusiasm for/with own initiatives |
Appropriately expressing recognition for things well done/Providing constructive feedback to team members | Appropriately expresses recognition for things done well | Through recognition, stimulates satisfaction of group members with the work they’ve done | Fosters the initiative of others through recognition |
Conflict/Negotiation | Prefers to work alone, however tries to work with others. Unable to mediate/ Difficulties when mediating | Ability to encourage teamwork. Forges team identity and can mediate in most situations of conflict. | Successfully gets others to work well as a team. Effective mediator. |
Project Development and Management | |||
Project writing and reporting: understanding guidelines, responding with structured narrative introducing novelty and convincing arguments | Responds to a template in a clear way | Responds to a template in a clear way or constructs own structure | Responds to a template in a clear way or constructs own structure and writes with conviction and originality |
Effective communication: to convey ideas in a clear, collaborative and convincing way, both internally and externally | Communicates in a clear and unambiguous manner, open to the views of others | Negotiates alternative positions and generates agreement | Promotes the project to third parties with conviction and passion |
Social Entrepreneurship | |||
Inspiring others to take part in projects with social impact Finding resources | Shares knowledge and argues visions with possible partners | Engages individuals and groups to participate in the social initiative. Identifies necessary resources | Develops a business plan to move towards the shared vision. Procures the necessary resources |
Teamwork | |||
Actively participating and collaborating in team tasks | Completing assigned tasks within deadline as group member, participating actively in team meetings, sharing information, knowledge and experiences | Collaborating in defining, organizing and distributing group task towards the achievement of shared objectives | Providing constructive feedback to other people on the work carried out |
Promoting confidence, cordiality in the group relationship | Listening to others’ opinions and expressing his/her own opinión | Accepting the opinions of others and knowing how to give own point of view constructively | Promoting constructive dialogue and maintaining atmosphere of collaboration and support |
Contributing to the consolidation and development of the team, by fostering communication, good atmosphere and cohesion | Accepting and respecting group norms and applying the team’s work processes | Interacting positively with other group members, supporting and encouraging them | Proposing ways of getting together apart from formal meetings to improve group cohesion. |
Acting constructively to resolve team conflicts | Avoiding addressing conflicts | Acting positively to resolve conflicts that arise in group | Own actions provide constructive ways out of conflicts |
Coordinating groups, ensuring members integration and empowerment | Obtaining commitment of each member by enabling the group to function as such. | Achieving personal and collective commitment of the team in all key aspects | Getting members involved and committed, by accepting in a positive way others’ suggestions as their own proposals |
Conflict Transformation Competence | |||
Listening and considering the positions of others in situation of conflicts. Being able to understand own and others’ position and the ethical responsibilities | Listens to and understands only the opinions and interests which do not conflict with own position, and gets tense when differences are expressed | Takes the opinions and interests of others into account, recognizing and understanding points of agreement or divergence | Promotes an atmosphere of respect and dialogue where everyone can speak freely and be listened to, and comprehends ethical implications of own and others’ position, seeing possibilities for reconciliation |
Showing assertiveness and strategy when proposing and defending own positions and managing conflict | Expresses own opinions and interests calmly but with firmness and conviction, even though different from those of others. Is open to dialogue, but there is little strategy, and defense of own position weakens when a competitive atmosphere arises or the process takes an unexpected direction | Expresses own position and interests with clarity, and knows how to defend it in an atmosphere of dialogue. Knows how to plan a strategy and adapts own position to the process with flexibility | Expresses own positions and interests to others, remaining open to dialogue and the possibility of reconsidering own standpoint(s). Analyses and plans the best strategies, responding quickly and with versatility and cooperation in process of negotiation |
Seeking acceptable alternatives and solutions for conflicts | After listening, is clearly open to considering others’ proposals, and to conceding points in order to reach agreement | Contributes actively to dialogue with proposals to explore possible alternatives and achieve agreements and commitments with others | Tries to reconcile and integrate different postures to reach agreements satisfactory to everyone involved |