Developing All -Round Education DARE +
Definition of cluster of competences and identification of levels
CONFLICT TRANSFORMATION
Conflict transformation is the competence to cope with clashing ideas, emotions and behaviours and to be able to analyse the different positions with the aim of finding mutually acceptable and constructive outcomes.
| Competence Indicator | Level 1 | Level 2 | Level 3 |
|---|---|---|---|
| Developing strategies for coping with emotions caused by differences | Tolerates feelings of frustration in interaction with others | Feels at ease with different views and discrepancies | Empathizes with others’ views and emotions |
| Developing strategies for coping with intellectual conflict caused by differences | Tolerates tensions in arguments with others | Accepts different views and discrepancies | Values positively expressions of differences among others |
| Listening and considering the positions of others in situation of conflicts. Being able to understand own and others’ position and the ethical responsibilities | Listens to and understands only the opinions and interests which do not conflict with own position, and gets tense when differences are expressed | Takes the opinions and interests of others into account, recognizing and understanding points of agreement or divergence | Promotes an atmosphere of respect and dialogue where everyone can speak freely and be listened to and comprehends ethical implications of own and others’ position, seeing possibilities for reconciliation |
| Showing assertiveness and strategy when proposing and defending own positions and managing conflict | Expresses own opinions and interests calmly but with firmness and conviction, even though different from those of others. Is open to dialogue, but there is little strategy and defense of own position weakens when a competitive atmosphere arises or the process takes an unexpected direction | Expresses own position and interests with clarity, and knows how to defend it in an atmosphere of dialogue. Knows how to plan a strategy and adapts own position to the process with flexibility | Expresses own positions and interests to others, remaining open to dialogue and the possibility of reconsidering own standpoint(s). Analyses and plans the best strategies, responding quickly and with versatility and cooperation in process of negotiation |
| Seeking acceptable alternatives and solutions for conflicts | After listening, is clearly open to considering others’ proposals, and to conceding points in order to reach agreement | Contributes actively to dialogue with proposals to explore possible alternatives and achieve agreements and commitments with others | Tries to reconcile and integrate different postures to reach agreements satisfactory to everyone involved |
